IBM hiring Technical Support Engineer Bangalore, IN

Job Description

Required Technical and Professional Expertise

• Previous experience in technical support, software services, or system administration for a large end-user community.
• Experience with Troubleshooting Skills, Data Analysis Skills, Windows Servers.
• Experience with RESTful API is an added advantage.
• Fluent in English.
• IBM hiring Technical Support Engineer Bangalore

Preferred Technical and Professional Expertise

• Database skills, with the expertise to write and update SQL queries.
• Basic knowledge of JavaScript or similar language.
• Knowledge of Agile methodologies such as Scrum, Kanban, SAFe will be a plus.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment;
• Ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps;
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency;
• Acting as a customer champion by being the voice of the customer, checking communication channels to stay on top of and communicate effectively and proactively with the company or team updates;
• Being an example that continues to drive until the root cause is established with clear plans to resolve the customer issue.