IGT Solutions Walk-in Drive 2024 : Hiring for Freshers | Salary-up to 3.5 LPA

Job Description

Job Responsibilities:

• Efficiently navigate and utilize various computer screens.
• Communicate with customers, clients, and vendors, escalating issues as needed.
• Attend training sessions to improve client/customer satisfaction and job performance.
• Follow all company and Contact Center policies and procedures.
• Complete tasks as assigned by Management.

Eligibility:

• 6 months to 1 year of experience in BPO or travel customer service, specifically in corporate or telecom travel.
• Bachelor’s Degree or currently pursuing an undergraduate degree.
• Strong communication skills with excellent English (written and spoken).
• Proficient in computer applications.
• Willingness to work in a 24/7 contact center with rotational shifts, including nights (overtime compensated).
• Open to working in a Voice and Chat environment.
• Good knowledge of the travel industry, including geographical understanding, airline hubs, interline agreements, and fares.
• Experience with international bookings and ticket issuance.
• Proficiency in GDS systems, preferably Amadeus & Saber.