Process Associate – Customer Care Non Voice

Job Description

Responsibilities:

• Quality Resolution: Provide prompt and effective resolutions to maintain high standards of quality in customer interactions.
• Trend Recognition: Identify trends and patterns in customer queries and escalate issues in a timely manner.
• Insightful Support: Offer insights to improve overall support and enhance user experience.
• Process Adherence: Maintain a thorough understanding of company processes and policies to ensure compliance.
• Customer Service: Deliver exceptional customer service, addressing customer needs and concerns efficiently.

Qualifications:

Minimum Qualifications:

• Any Graduate (Postgraduate is an added advantage)
• Freshers are welcome to apply
• Fluent in English

Preferred Qualifications:

• Strong probing, analytical, and understanding skills
• Problem-solving abilities with a customer-centric approach
• Flexibility to work on a varied schedule, including weekend shifts