Tech Mahindra Hiring Fresher Customer Care Associates (Email/Chat process)

Job Description

Responsibilities:

• Respond to customer inquiries and provide appropriate solutions promptly.
• Utilize convincing skills to address customer concerns and promote products/services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to resolve complex customer issues.
• Utilize MS Office applications to generate reports and documents as needed.
• Continuously improve knowledge of company products/services to better assist customers.
• Identify and escalate priority issues to the appropriate channels.

Requirements:

• Strong convincing skills to handle customer inquiries and objections effectively.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Basic understanding of computer systems and applications.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Previous experience in customer service is preferred but not required.

HR Dipti Sinha –7903949583