Trainee – Junior Data Analyst

Job Description

Job Summary KOLKATA / India

We are looking for a motivated Junior Data Analyst Trainee with 0 to 3 years of experience, skilled in Advanced Excel and experienced in Customer Data Management and Complaint Resolution. This position focuses on handling customer data, addressing complaints, and ensuring a high level of customer satisfaction, particularly within the Life Sciences sector.

Responsibilities

• Accurately manage and maintain customer data to ensure integrity and reliability.
• Address customer complaints promptly, aiming to improve customer satisfaction.
• Analyze customer data using Advanced Excel to derive actionable insights.
• Communicate with customers efficiently to resolve concerns and provide support.
• Collaborate with internal teams to ensure smooth and effective customer service.
• Implement customer management best practices to enhance service quality.
• Monitor customer service metrics and identify areas for process improvement.
• Document customer interactions and resolution processes thoroughly.
• Ensure compliance with industry regulations and company policies.
• Review customer feedback regularly to spot trends and suggest improvements.
• Assist in the development of customer service training programs.
• Contribute to the continuous improvement of customer service systems and processes.
• Play a key role in boosting customer satisfaction and loyalty.

Qualifications

• Proficiency in Advanced Excel for data analysis and reporting.
• Experience in Customer Data Management within the Life Sciences industry.
• Strong background in Complaint Management with an emphasis on efficient issue resolution.
• Excellent communication skills for interacting with customers and internal teams.
• Attention to detail, ensuring accuracy in data management.
• Ability to collaborate in a team environment.
• Proactive approach to addressing customer service challenges and improvements.